It’s best to return the bike during working hours so we can check the bike on the spot. If you really need to return it outside working hours, please:
Sorry for the trouble. But don’t worry, it happens. Just follow these simple steps below:
If you are on a highway: Call EMAS at 1800 2255 582 or waving your hand to get free towing to a safe place, then do all the above steps.
If you got into an accident, please follow the steps HERE.
You should proactively make payment for the offence tickets by yourself. Most of these tickets can be paid online a few days after issuance. The links to make online payment is at our Resources page.
In case the ticket was not paid, we will have to furnish your information to the authority. You will then receive a notice being sent to your address within 2 weeks.
After motorbike collection, we will assign one of our customer support representative to contact you through Whatsapp. For any inquiry, you should directly talk to this person first. We will reply you normally within 5-15 minutes during working hours.
Just in case you have an emergency and the CSR is not responding, you can call our hotline number at +65 3159 1188.
It will be based on case-by-case basis. You will first need to contact us to get permission before doing so.
Please understand that the government requires that all vehicles to be inspected every 12 months in order to renew road tax. It is an offence to use a vehicle whose road tax has expired. The penalty includes a fine up to $2,000.
Thus, we humbly ask you to help us to bring the vehicle to the inspection centre on time, if the inspection due date happens during your rental period. It’s a one time per year thing. The inspection fee is around $20 and it only takes you less than 10 minutes there. We will reimburse you $30 total, directly to your bank account, even before you do the inspection.
For the list of inspection centres, click HERE. We recommend you to do the inspection at STA – 302 Sin Ming Road.
The optimal air pressure for motorcycle tyres is 29 psi for front-tyre, to 33 psi for rear-tyre (2.0 bar to 2.3 bar).
You can pump air to the tyre for free at any petrol station in Singapore.
As per the rental agreement, you should bring the motorbike to our shop to get a free servicing every 1,000 kilometers.
Please note that you have to pay for all repair that is NOT normal wear and tear, OR because you did not bring the vehicle to servicing every 1,000 KM (servicing is free for you).
You will have 2 options:
You will also need to pay for towing fee ($30) if the motorbike needs towing.
Our core working hours is Monday to Saturday, 10am to 7pm. As an online business, we do support 24/7, but might be slower if outside the core working hours.
Before calling to our hotline number, please help us to read through this FAQ page. It contains most of the questions we got from customers and is very informative.
Yes you can. But keep in mind that we will not be able to support you there in case of motorbike breakdown.
Yes you can! We are paying competitive price to buy back more motorbikes. Please help to fill the form HERE.
Yes, you may, but you will need to contact us to properly add your friend’s name into the rental agreement. Else, it would be illegal for your friend to use our rental motorbike, because he will not be covered under our insurance policy.
Yes, we are one of the very few motorbike rental companies in Singapore that have commercial insurance coverage for those who just got P-Plate licence, or younger than 22 years old.
Please note that your insurance excess will be $3,000 instead of $1,500 – in case of accident.
As the rental motorbike you are using belongs to AloRide, we might have installed an Apple AirTag to track our asset in case of lost/stolen. You should disable this notification by following these below steps:
Or, you can also turn off all Item Safety Alerts permanently:
To learn more about Apple AirTag, click HERE.
Here is the key terms summary:
To view our full sample rental agreement, click HERE.
We can do 1-on-1 exchange to another motorbike for you with the following conditions:
Please note that you have already had a chance to check through the vehicle at collection time. Thus, vehicle quality or being unfit is NOT a valid reason for exchanging motorbike.
Our commercial insurance covers 3rd party only in Singapore and West Malaysia.
In case of accident, the excess amount to pay for 3rd party damage is:
You may work for food delivery services (GrabFood/FoodPanda/Deliveroo/…) under THIS POLICY.
Like the rental of properties, a security deposit is used to offset any unexpected events or damage to the vehicle. We will refund the deposit after you return the vehicle to us.
If you are a short-term visitor: Yes, you can!
Please note that your foreign driving licence is only valid to use in Singapore with 2B class motorbike (under 200cc) for up to 12 months from the date of visa entry. After that, you will have to convert to a Singapore Driving Licence.
If you paid us using any supported payment method, you will get refunded in your original payment method for free.
If you have a Paypal account, you can send a SGD payment request to our Paypal at [email protected].
Else, we can send you the refund to your international bank account for extra 10-20 SGD fee, depends on your bank location.
Please send us the following information:
In Singapore, you will need to pay tolls and parking by inserting a NETS Cashcard into the IU (In-vehicle Unit) in your motorbike before you ride.
You can buy a cashcard from any convenience store (7-Eleven, gas station, etc).
The Electronic Road Pricing (ERP) is an electronic road toll system in Singapore. When your motorbike pass through a ERP gantry, a toll is automatically deducted from your cashcard without stopping or slowing down. Toll value varies from $0 to $2.5 for motorbikes for each ERP passing through.
Parking works the same way. The gantry reads cashcard remotely through IU. Parking rate varies from $0.65 to $4.0 per day.
You will need to pay for these charges upfront:
It will takes around 3 to 12 months for the accident investigation. If the result is NOT your fault, you will get back all of the above amounts.
You will NOT have to pay for insurance excess amount if you choose to settle the damages directly with 3rd party through Private Settlement (recommended).
If you think this is likely your fault, we recommend you to do a Private Settlement directly with the 3rd party to save money on insurance excess ($1,500 to $3,000). This is much faster and cheaper because you will not have to go through the normal insurance claim procedure, and there is no waiting time for police investigation.
Please ignore this in case you choose to do Private Settlement.
Insurance Excess is the out-of-pocket amount you have to pay when our Insurer (NTUC Income) have to pay for the damages. Our insurance policy coverage is Third-Party Only, so in case of accident and it’s your fault, the Insurer will not pay for your rental motorbike repair.
For example, if your standard excess is $1,500 and the 3rd party damage claim is $8,000, that means you’ll have to pay $1,500, while our Insurer pays the remaining $6,500.
Please note that:
Please do not panic. We are experienced with this situation. Hope that you are safe and sound.
